Frequently Asked Questions

Everything you need to know about shopping with PILLARS.

What is the standard shipping time for orders?

We offer standard shipping which typically takes 3-5 business days for domestic orders and 7-14 business days for international shipping.

How do I return an item that doesn't fit?

You can return any unworn item with original tags within 30 days of delivery. Visit our Returns Portal to generate a prepaid shipping label.

Are your materials sustainably sourced?

At PILLARS, we prioritize ethical manufacturing. 80% of our current collection is made from organic cotton, recycled polyester, or deadstock fabrics.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna.

How do I track my order status?

Once your order ships, you will receive an email with a tracking number and a link to our carrier's tracking page to monitor your delivery in real-time.

Do you offer a size guide for your collections?

Yes, every product page features a detailed size chart with specific measurements in both inches and centimeters to help you find the perfect fit.